FAQ
Questions we hear often
Straight answers about pricing, services, and how we work. Don't see your question? Send us a note and a real person will reply.
What does managed IT cost?
Managed services are billed at a fixed monthly rate based on the number of users and devices. Hardware and network projects are quoted up front so there are no surprises. Many businesses spend less than they would on an in-house IT hire.
Can you supply hardware and set it up too?
Yes. We source business-grade equipment, configure it for your environment, deliver it, and install it on site. Your team gets devices that are ready to use on day one.
What is the difference between MSP and CSP?
As a managed service provider (MSP), we take care of your day-to-day IT: monitoring, maintenance, and help desk. As a cloud solution provider (CSP), we handle your cloud subscriptions such as Microsoft 365, including licensing, setup, and billing.
We are moving offices. Can you help?
Office moves and new build-outs are some of our favorite projects. We plan the cabling and Wi-Fi before you move in, coordinate internet service, and have every desk working on your first morning.
Do you work with the equipment we already have?
Absolutely. We start by assessing what you own, keep what is still serving you well, and plan replacements on a schedule that fits your budget.
How fast can you respond when something breaks?
Remote support starts as soon as you reach us, and urgent issues get same-day attention. When hands-on work is needed, our team comes to you.
Do we have to sign a long contract?
No. Managed services run month to month after an initial onboarding period, and projects are quoted individually. We would rather earn your business every month.
What happens during the free IT assessment?
We review your current hardware, network, and cloud accounts, usually in about an hour on site or remotely. You get a short written summary with our recommendations and no obligation to buy anything.
Which brands do you work with?
We commonly work with Dell, HP, Lenovo, Microsoft, Netgear, and Crucial, and we recommend equipment based on your needs rather than a single vendor's catalog.
When are you available?
Our office hours are Monday to Friday, 9 AM to 8 PM. Managed clients are monitored around the clock.
Still have questions?
We are happy to talk through your situation. No pressure and no jargon.